FAQ


Order Questions
 

Can I add something else to my order?

To make sure that everything is correct. You just need to place a new order and email us the new order number via service@floryday.com. Then we will refund the shipping difference to you.

 

How can I know the estimate delivery date?

Currently the total delivery time includes processing time and shipping time.

Processing time: The time it takes to prepare your item(s) to ship from our warehouse. The item(s) will be shipped within 7 days.

Shipping time: The time for your item(s) to travel from our warehouse to your destination.

You can choose Expedited Shipping (3-6 business days) and Standard Shipping (7-30 business days) to ship your item(s). The shipping time may vary in different countries. Thanks for your understanding.

 

How do I know that my order has been shipped?

Once your order is shipped, you will get a confirmation email including the tracking number automatically. So just sit back, look pretty and wait for that lovely email.

You can also check the information in My Account. Sign into My Account and click on ORDERS, the order status would be displayed here.

 

How can I track my package?

Once your order is shipped out, our system will send you a Shipping Confirmation Email that includes your tracking number. Just click on the link and it will take you to DHL, DPD, EMS, or other delivery company websites and you will know where your package is.

If you order more than one item, we may ship them separately. In that case we will keep you informed and make sure you can receive the complete order.

Note: Unfortunately, tracking is not always available for Super Saver Shipping. If you don’t receive in due time, please be free to contact us.

 

What should I do if I forget my password?

For security purposes we do not save our customers' password. If you forget your password, please refer to the following steps to set a new one.

Go to the Sign In page and click “Forgot your password” button below the SIGN IN column.

 

Is it possible for me to change my order?

Having second thoughts about the size or color you ordered?

Yes, you can always contact us to change your order before it has been shipped. Please email us your order number via service@floryday.com. We will get back to you within 24hrs on working days.

 

How can I check my order status?

You can check your order information in My Account. Sign into My Account and click on ORDERS, the order status would be displayed here.

Payment Questions
 

Which payment methods do you accept?

We currently accept common credit and debit cards and PayPal for all orders. We also take security very seriously indeed, so your details will be safe with us.

 

The payment cannot go through, what reasons may be?

According to our experience, possible reasons for the failure of the payment might be:

1) Incorrect or incomplete card/account information

2) Inadequate credit or account balance

3) Your card is not set up for global online transactions

4) Authorized or default online transaction limit is too low

5) Technical problems with the payment system

We suggest you:

1) Double check your card/account information to make sure it is correct

2) Use a different card or payment method

3) Contact your bank/service provider to enable related functions (e.g. global online payment) or get more details

If it is still not working, here are two other ways you can try. Firstly, please try it again later using another Internet browser. If it does not work, you may DELETE COOKIES to refresh your computer. But you need to log in our website again if you choose this way. If all the above suggestions cannot help you solve the problem, please email us via service@floryday.com providing the error message on our website when you failed to finish the payment, we can make further investigation of that then.

Shipping Questions
 

What shipping methods do you offer?

FLORYDAY partners with major international shipping companies like DHL, UPS, and EMS. We offer two shipping methods which differ in shipping time. You can choose Expedited Shipping or Standard Shipping on the Order Information page during the checkout process.

 

How can I track my package?

Once your order is shipped out, our system will send you a Shipping Confirmation Email that includes your tracking number. Just click on the link and it will take you to DHL, UPS or other delivery company websites and you will know where your package is.

If you order more than one item, we may ship them separately. In that case we will keep you informed and make sure you can receive the complete order.

Note: Unfortunately, tracking is not always available for Super Saver Shipping.

 

How do I know that my order has been shipped?

Once your order is shipped, you will get a confirmation email including the tracking number automatically. So just sit back, look pretty and wait for that lovely email.

You can also check the information in My Account. Sign into My Account and click on ORDERS, the order status would be displayed here.

 

I entered the wrong shipping address—how can I fix it?

All address can be changed before it’s shipped. Send your updated shipping address to service@floryday.com and we will take care of the rest. We normally send our response regarding your request to your email address within 24 business hours.

 

What countries or regions do you ship to?

We ship worldwide. There may be particular locations that we might require additional information to ship to, however, if such a rare event were to occur, we will get in touch with you ASAP.

Returns, Exchanges, Refunds
 

How do I exchange it for a different size if my item is not fit?

We are sorry your item doesn’t fit the way you wanted it to. You can definitely exchange it for a different size within 14 days of your item arriving. Please email us via service@floryday.com within14 days upon receiving it to initiate the process.

 

How do I return an item?

We strive to offer you the best shopping experience with our fast and Worry-Free return policy. Please email us the reason(s) and photograph(s) via service@floryday.com within 14 days to accelerate the process. Thank you for your understanding and cooperation.

 

How do I get a refund if I am just not happy with my order?

Sometimes things just don’t work out. If you’re looking for a refund, take a sigh of relief—we’ve made it easy.

1)Email us via service@floryday.com within 14 days of receipt to initiate a refund.

2)Once the returned merchandise is received, your money will be refunded back to you.

3)Refunds do not include the shipping cost unless the item(s) are damaged or incorrect.

4)If the item(s) are damaged or incorrect, you can keep the item(s) and get the full refunds.

 

Have you got my returned item(s) and when will I receive my refund?

When returning an item, please use the normal economic Post Office service instead of expedited courier like UPS, DHL or FedEx, and keep the tracking number safe.

You will receive a confirmation email once we receive your package and process the refund.

In most cases, the refund will be processed within 24 hours after we receive your package. The time it takes to receive your refund is based on the payment method you used. If you don't receive the refund on the estimated date, please email us via service@floryday.com. We will try to help in any way we can.

Contact Us
 

How do I get customer support?

WANT SOME HELP? WE LOVE HEARING FROM YOU!

Before you send us an email though, check out our FAQ (Frequently Asked Questions) to see if we've already answered your most burning questions there.

Still haven't found what you're looking for? Please don't hesitate to send us an online form or email us via service@floryday.com with any questions or concerns. We will get back to you within 24hrs on working days.

Address: NO.207-3,THIRD FLOOR,207 REGENT STREET,LONDON,UK

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