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How to track my package?

Once your order is shipped, our system will send you a Shipping Confirmation Email that includes your tracking number. Just click on the link and it will take you to DHL,UPS or other delivery companies' website and you will know where your package is.

Note: If you order is more than one item, there may be a case that we will ship them separately. Thus, we will keep you informed and make sure you willreceive your items completely.

 

You can also track your order in My Orders:

Track Your Order

Tips: For Order Number, please refer to Confirmation Email if do not have this information. (Check your SPAM/JUNK mails if this has been filtered out)

Sign in for faster checkout and full order tracking,to review products and enjoy other privileges.

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Order Date:
Order Total:
Order Status:
Tracking Number:
Real Time Status:
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    Please Note: Your order status will change to "Payment Confirmed" within 2 working days after we verify your payment. Some orders may take additional time to verify.

    Note: Your order has not been shipped yet. Please be informed that it will take 7 days or less to get all items ready for quality checking before shipping out as stated in our FAQs. This information is also shown as a reminder when adding items in the cart.

    Once your order is shipped, you will get a confirmation email containing your tracking number. Thank you for your understanding.Have a good day!

    Your order has been canceled.
    If you paid this order, please feel free to send us the payment receipt as attachment at service@floryday.com to update your order status once payment has been confirmed.

    If your order was refunded, refund will take up to 48 hours to appear on your card statement. In rare cases, it may take up to 14 days max depending on your bank or payment service.
    *If you paid by debit or credit card, the money will be refunded on the bank account linked with the payment card used.
    *If you used PayPal, refund will appear on PayPal account.
    If you have any questions about your order or refund status, please feel free to Contact Us.

    Your payment is being processed. At times, your bank may hold the payment for your security.

    If you think payment has been taken off, please feel free to send us your payment receipt as attachment at service@floryday.com to be further checked and to update your order status once payment has been confirmed.

    Note: Your order has not been shipped yet. We apologize for the inconvenience this has caused however due to peak season, this has caused some delays to your order. Thank you for your patience and understanding. If there's anything else we can help you, please be sure to let us know. Have a good day!

    Note:Please simply use above information to track your order. Wish you a nice day! There will be cases the tracking information may not be timely updated. If you still haven't received the package, we are asking for your patience to wait for a few days. Thank you for your patience and understanding. If there's anything else we can help you, please be sure to let us know. Have a good day!

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